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Returns and Complaints

To make a complaint, please follow the steps below:

1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product return
When filing a complaint, please send back a complete product, together with a copy of the invoice.

3. Shipping
Please send the faulty goods to the following address:

M3innovations
86, First floor, nitikhand 1
indirapuram
201010 ghaziabad

You can also contact our Customer Service, we will pick up the faulty goods by courier.

Return of the goods
In accordance with applicable law, you have 14 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal, pack complete product together with invoice, then send it back to the following adress:


M3innovations
86, First floor, nitikhand 1
indirapuram
201010 ghaziabad

Returns Generally

  • Original shipping and handling fees, including COD charges are non-refundable.
  • We are not responsible for any goods that are returned to us in error. Please contact our Customer Service team on shop@wonderzonesonline.com or +91-9873712538, as quickly as possible, so that we can sort it out for you as quickly as we can.
  • Please ensure that any goods returned to us are packaged carefully as we cannot accept returns that are not in the same condition that they were sold in (i.e. saleable and free of damage).
  • We are not responsible for any loss or damage incurred due to any negligence on your part, or as a result of incorrect or misleading information provided by you.


 

 

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